Terms & Conditions

Cancellation, transfer & postponement policy

At OceanFit we believe we have a fair cancellation, transfer and postponement policy that takes into account:

1. The natural and unpredictable environment we operate in,
2. The premium level of service and water safety standards we provide, and
3. That OceanFit is a small business with high demand with limited capacity.

Without this policy, it would not be economical for OceanFit to provide our programs.

Participants should be aware of the contents of this policy before registering for any of OceanFit’s programs.

Why we have developed this policy

Since 2009 OceanFit has been committed to providing the highest level of training and support to our participants.

Hundreds of hours of preparation go into every OceanFit season, and we have a small window of opportunity each season to provide the programs we do, in a way that is profitable enough to ensure the ongoing viability of OceanFit.

• We appreciate that you would love for your training to be conducted in perfect conditions on warm, blue sky days
• We understand that taking on a challenge like ocean swimming can be daunting, sometimes scary, and that you might not be ready for it when your program comes around
• We know that life can get in the way sometimes; maybe you forgot you had something else on, or you have been booked on a last minute work trip, or have taken ill.

Unfortunately, these are all factors that are out of OceanFit’s control, and if we had an open policy for accommodating every participant’s needs, we simply would not be in a position to provide our programs.

Awareness of our policy

Ensuring you are aware of our cancellation policy is both OceanFit’s, and the participant’s responsibility.

OceanFit ensures that you are made aware of the policy by:

• Making it known to you in our terms and conditions
• Asking you to agree to our terms and conditions before making a purchase
• Reminding you via a message bar on the checkout page
• Reminding you in all program email correspondence.

Participants are required to:

• Read the terms and conditions before committing to a purchase
• Agree to the terms and conditions by ticking the appropriate box on checkout
• Respect the terms and conditions.

Participant cancellations, transfers & postponements

Glossary

• Cancellation: A complete refund of the program fee.
• Transfer: A switch to another date and time for an identical program.
• Postponement: A rescheduling of a lesson to another date and time.

Wet & wild weekends

Cancellations and transfers are accepted prior to the W&WW, as stated below, provided the requests are submitted in writing to [email protected]:

More than 28 days prior (4-weeks)

• Cancellations – Permitted
• Transfers – Permitted

28-21 days prior

• Cancellations – Not permitted
• Transfers – Permitted

Up to 21 days before

• Cancellations – Not permitted
• Transfers – Not permitted

There will be NO refund for participants who cancel their W&WW up to 28 days before the start of the clinic.

Clinics

Includes: Ocean confidence, Learn to ocean swim, Negotiating the surf, Open water swimming

Cancellations and transfers are accepted prior to the clinic, as stated below, provided the requests are submitted in writing to [email protected]:

More than 14 days prior

• Cancellations – Permitted
• Transfers – Permitted

14-8 days prior (i.e. 3 Friday’s before a Saturday clinic)

• Cancellations – Not permitted*
• Transfers – Permitted

Up to 7 days before (i.e. 2 Friday’s before a Saturday clinic)

• Cancellations – Not permitted*
• Transfers – Not permitted*

*In some circumstances, we may be able to offer you a place in a future clinic, however, these places will only be offered at the last minute, if the clinic has not been sold out, and will almost never include January clinics. We are not obliged to offer this service.

There will be NO refund for participants who cancel their clinic up to 14 days before the start of the clinic.

Classes

Includes: MOCEAN, VITALITY, ENERGY

Cancellations and transfers are accepted prior to the start of the block (the first lesson in the block), as stated below, provided the requests are submitted in writing to [email protected]:

More than 7 days prior

• Cancellations – Permitted
• Transfers – Permitted

Up to 7 days before

• Cancellations – Not permitted
• Transfers – Not permitted*

*In some circumstances, if we are required to join small classes together, we may be able to offer transfers. We are not obliged to offer this service.

There will be NO refund for participants who cancel their block of classes up to 7 days before the start of the scheduled block.

Missed class

During the block, if you can’t make a class for any reason (i.e. sick/away) then unfortunately you lose that class.

Make-up class

We run very small groups, often at their six-person capacity, so we don’t have the luxury of offering flexibility in which classes you join. However, we will do our best to find a spare place in any remaining weeks in the block for a make-up session. There is no guarantee you will get a make-up and there is no holding over make-ups to any future season block.

Playing your part

We ask that everyone helps us and others looking for make-up’s by letting us know as soon as possible in advance of your class if you won’t be there, this way we can redistribute your place to someone else. This works well if everyone plays their part, if you’d like the option of a make-up session, ensure you keep your side of the bargain and offer the sessions you are unavailable.

Postponements & cancellations

We only make decisions about conditions and whether we swim or not at the beach, so please turn up no matter what the surf forecast or weather is like on the day. There is almost always something we can do in the water, and these sessions often over-deliver on fun and experience.

Private lessons

Includes: Adult private lessons, Child private lessons, OceanFit 4 Kids

Full cancellations of all pre-paid lessons are accepted prior to the start of the block of lessons, as stated below, provided the requests are submitted in writing to your instructor:

More than 3 days prior

• Cancellations – Permitted

Up to 3 days before

• Cancellations – Not permitted

Weekday private lessons

There will be no refund for participants who cancel or postpone a private lesson within three (3) days of their scheduled lesson.

Weekend private lessons

There will be no refund for participants who cancel or postpone weekend private lessons at any stage, for any reason.

OceanFit cancellations, transfers & postponements

It is our preference to deliver every program as scheduled, however, there will be times when we are unable to deliver a program due to a lack of numbers or participant and instructor safety.

Insufficient numbers

Programs will be cancelled if we don’t meet the minimum numbers required to make them economically viable and enjoyable for the participants. We’ll let you know as soon as we can if we’re cancelling the program and we will give you a number of alternative options to participate in the future, or we will refund your program fee in full to a nominated bank account.

Weather and conditions

We want to be in the water, and we want you to be in the water – that’s what you’re here for and how you’ll get more confident, experienced and fit. But sometimes the weather is just awful and the surf conditions are too dangerous (which depends on the level of the program) so we’ll cancel the program.

If this is the case we’ll let you know well in advance if we can.

In the majority of cases, if the weather and ocean conditions are marginal, we will wait until the last minute to cancel a program at the beach, moments before the scheduled start time of the program. Conditions can be very different to what is forecast, so the only true way to assess conditions are at the beach, in real time. In this case:

• You must be in attendance to find out whether a program is going ahead or not,
• Only participants who are present when it’s cancelled will get to reschedule their program

If you are not present at a clinic, when it is cancelled, you will forfeit your clinic.