By registering for an OceanFit program you confirm and agree to these terms and conditions and undertakings apply to the activities to be provided to you by OceanFit Pty Ltd, ABN 27 602 106 016, trading as ‘OceanFit’.
Please click here to view our program safety policy (including our water safety policy).
At OceanFit we love photos and we take lots of photos during our programs and at events. These photos are usually posted on OceanFit’s social media accounts such as; Facebook, Twitter, Instagram, Google+ and Linkedin (we only use first names and won’t tag you), they also might be used on our website or in advertising for OceanFit online or other marketing material and they’re sent to participants as a keepsake.
You can be assured that we’ll only use photos that look awesome and make you look amazing!
We ask that everyone accepts the Photography Waiver as it’s almost impossible to get photos of people in action without someone being in the background and we don’t like to ask people to move out of shot or not be a part of a group shot (because it puts them on the spot in front of others).
During the sign up process for all OceanFit programs you’ll be asked to read and accept our Photography Waiver before you can participate in our programs.
Don’t want to accept the photography waiver? Please contact us.
By registering for an OceanFit program you consent to the use or reproduction by OceanFit or its agents of photographs taken of you for the sole purposes of advertising, media publicity, publication, web display, general display or any other OceanFit purposes in whole or in part. You hereby waive any interest that you may have in the copyright to the photograph(s) now or at any future time and state that you do not expect to receive any payment or consideration in respect of them. You release OceanFit, its employees and agents from any liability (including consequential loss) connected with the publication, reproduction, release or other use of these materials.
At OceanFit we believe we have a fair cancellation, transfer, relocation and modification policy that takes into account:
Without this policy, it would not be economical for OceanFit to provide our programs.
Participants should be aware of the contents of this policy before registering for any of OceanFit’s programs.
Please also view our new COVID-19 Clause.
Since 2009 OceanFit has been committed to providing the highest level of training, safety and support to our participants.
Hundreds of hours of preparation go into every OceanFit season, and we have a small window of opportunity each season to provide the programs we do, in a way that is profitable enough to ensure the ongoing viability of OceanFit.
Unfortunately, these are all factors that are out of OceanFit’s control, and if we had an open policy for accommodating every participant’s needs, we simply would not be in a position to provide our programs.
Ensuring you are aware of this policy is both OceanFit’s, and the participant’s, responsibility.
OceanFit ensures that you are made aware of the policy by:
Participants are required to:
Includes: Swim The Whitsundays
Cancellations and transfers are accepted prior to the swim tour, as stated below, provided the requests are submitted in writing to [email protected]:
Standard terms & conditions
20% deposits are non-refundable.
More than 60 days prior
Full payment must be made prior to 60 days before the swim tour departure date.
Up to 60 days before departure
There will be NO refund (deposit or full payment) for participants who cancel their swim tour up to 60 days before departure.
You cannot hold your booking to be transferred to a future swim tour that is not already scheduled and taking bookings.
If the swim tour does not go ahead, all payments will be refunded, including the deposit.
100% COVID Refund Policy terms & conditions
Guests who transferred to a 2021 swim tour from a cancelled 2020 swim tour
For all guests who booked on a 2020 swim tour, that was cancelled due to COVID-19, and who transferred to a 2021 swim tour:
Guests who have purchased a 2021 swim tour since August 2020
All 2021 swim tours, purchased since August 2020, are covered by the Swim Tours standard terms & conditions, except where COVID-19 prevents you from attending. In this case, you will be covered by OceanFit’s 100% COVID Refund Policy.
A guest who has booked a 2021 swim tour is eligible for a 100% refund of all monies paid, or a transfer to a future tour, right up until your tour departure, when:
A guest who has booked a 2021 swim tour is ineligible for a 100% refund of any monies paid, or transfer, under the 100% COVID Refund Policy, when:
Travelling with family or friend/s? All guests registered under the same booking reference number can choose to receive a refund or transfer as well as the person prevented from travelling.
A tour may be cancelled before departure if the number of participants affected by COVID restrictions means we don’t meet the minimum numbers to run the swim tour. In this case, we will give you as much notice as possible. A full refund or transfer will be offered.
If a tour that has commenced is cut short due to COVID-related reasons, i.e. impending border closures, there will be no refunds.
Cancellations and transfers are accepted prior to the W&WW, as stated below, provided the requests are submitted in writing to [email protected]:
More than 28 days prior (4-weeks)
28-21 days prior
Up to 21 days before
There will be NO refund for participants who cancel their W&WW up to 28 days before the start of the clinic.
Includes: Ocean confidence, Learn to ocean swim, Negotiating the surf, Open water swimming
Cancellations and transfers are accepted prior to the clinic, as stated below, provided the requests are submitted in writing to [email protected]:
More than 14 days prior
14-8 days prior (i.e. 3 Friday’s before a Saturday clinic)
Up to 7 days before (i.e. 2 Friday’s before a Saturday clinic)
*In some circumstances, we may be able to offer you a place in a future clinic, however, these places will only be offered at the last minute, if the clinic has not been sold out, and will almost never include January clinics. We are not obliged to offer this service.
There will be NO refund for participants who cancel their clinic up to 14 days before the start of the clinic.
Includes: MOCEAN, VITALITY, ENERGY
Cancellations and transfers are accepted prior to the start of the block (the first lesson in the block), as stated below, provided the requests are submitted in writing to [email protected]:
More than 7 days prior
Up to 7 days before
*In some circumstances, if we are required to join small classes together, we may be able to offer transfers. We are not obliged to offer this service.
There will be NO refund for participants who cancel their block of classes up to 7 days before the start of the scheduled block.
During the block, if you can’t make a class for any reason (i.e. sick/away) then unfortunately you lose that class.
We run very small groups, often at their six-person capacity, so we don’t have the luxury of offering flexibility in which classes you join. However, we will do our best to find a spare place in any remaining weeks in the block for a make-up session. There is no guarantee you will get a make-up and there is no holding over make-ups to any future season block.
We ask that everyone helps us and others looking for make-up’s by letting us know as soon as possible in advance of your class if you won’t be there, this way we can redistribute your place to someone else. This works well if everyone plays their part, if you’d like the option of a make-up session, ensure you keep your side of the bargain and offer the sessions you are unavailable.
We only make decisions about conditions and whether we swim or not at the beach, so please turn up no matter what the surf forecast or weather is like on the day. There is almost always something we can do in the water, and these sessions often over-deliver on fun and experience.
Includes: Adult private lessons, Child private lessons, OceanFit 4 Kids
Full cancellations of all pre-paid lessons are accepted prior to the start of the block of lessons, as stated below, provided the requests are submitted in writing to your instructor:
More than 3 days prior
Up to 3 days before
There will be no refund for participants who cancel or postpone a private lesson within three (3) days of their scheduled lesson.
There will be no refund for participants who cancel or postpone weekend private lessons at any stage, for any reason.
It is our preference to deliver every program at its scheduled location, at its scheduled time, and including the scheduled content, however, there will be times when we are unable to deliver a program as scheduled due to a range of factors, many out of our control.
Programs may be cancelled if we don’t meet the minimum numbers of participants, instructors, and water safety required to make them safe, economically viable, and enjoyable for all.
We’ll let you know as soon as we can if we’re cancelling the program and we will give you a number of alternative options to participate in the future, or we will refund your program fee in full to a nominated bank account.
The weather and ocean conditions play a significant role in the safety, enjoyment and teachability of our educational programs. When we consider how the weather and ocean conditions will impact a program, we take into account:
Should we decide the weather and ocean conditions do not meet our safety and teachability standard, we will either:
If this is the case we’ll let you know well in advance if we can.
For Cancelled programs:
In the majority of cases, if the weather and ocean conditions are marginal, we will wait until the last minute to cancel a program at the beach, moments before the scheduled start time of the program. Conditions can be very different to what is forecast, and they can change fast, so the only true way to assess conditions is at the beach, in real time.
In this case:
For program Relocations:
All programs (i.e. Clinics) will have a back-up venue where we can relocate to deliver the program with the least disruption as possible.
These back-up venues are nearby in sheltered locations, including beaches, harbours, lakes and rivers.
If the program is relocated, the program is deemed to be scheduled as usual, and all the regular Participant cancellation and transfers terms and conditions apply.
In some cases, the program content may have to be modified to suit the new location, i.e. at a flat water location, body surfing would be replaced with something else.
For Modified programs:
In the case of a relocated program, or, if a program has started and weather and conditions become adverse, the program content may be modified in order to complete the program.
Modified programs are usually the result of large surf, stingers present, or poor water quality.
The activities in a modified program will, as best as possible, closely match the scheduled program content.
If the program is modified, the program is deemed to be scheduled as usual, and all the regular Participant cancellation and transfers terms and conditions apply.s
All gift vouchers for programs are given an expiry date of the end of the season in which they were purchased. Vouchers must be used within the season they were purchased.
Our most recent seasons are as follows:
Please ensure your vouchers are used as soon as possible. There are no refunds for program purchases and gift vouchers not used as we cannot guarantee program availability during the next season.
OceanFit may in its sole discretion allow vouchers to be used beyond their expiry date with revised terms and conditions, without prejudicing any of its rights.
You can chose to collect your order at your next OceanFit program for no charge. If you choose this option please ensure you let us know which program you will be at next in the additional field when you check out.
OceanFit currently only ships within Australia. We are hoping to extend our shipping to New Zealand and Worldwide soon.
All deliveries are made by standard post.
Our standard post delivery service aims to have your package delivered within 5 working days. Standard Post is $8.50.
Please allow 1-2 days between OceanFit receiving your cleared payment and the parcel being shipped. Contact us if you require urgent delivery of your parcel.
Your order may be delivered in more than one package, and packages may arrive at different times. There is no additional shipping charge for split-delivery.
Even though we can guarantee order processing within a 48 hour period, there may be times out of our control when we are unable to guarantee delivery even when using Express Post Services (if this has been selected and paid for at checkout).
Unfortunately we can not control what happens to your package once sent, even when sent with tracking and guaranteed next day delivery.
If you feel your package has not been delivered after a reasonable time frame, please advise us as soon as possible so we can investigate and alleviate concerns.
OceanFit will exchange swimwear and clothing (this excludes goggles, caps, accessories, merchandise that isn’t clothing) that are the incorrect size or style if your order isn’t quite right. Items for exchange must be returned in the same condition in which they were received (including intact hygiene sticker for swimwear) to be granted an exchange.
OceanFit will only refund on items purchased if there is a manufacturing fault and this is at the discretion of OceanFit and its suppliers.
All items whether for exchange or refund must be returned within 7 days of receipt, with allowance included for time taken to return post.
Additional postal costs for returns, whether refund or exchange will be honoured by OceanFit in the case of a manufacturing fault. All other exchanges due to incorrect size or style chosen by the purchaser will be the responsibility of the purchaser.
Please contact us if you would like to return an item.
To view our COVID-19 Safety Plans, Participant Pre-Screening information and Terms & Conditions specifically related to COVID-19, please visit our COVID-19 Safety page.